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Heathrow Airport

Heathrow airport hosts 75 million passengers a year flying to 180 destinations in 90 countries.

The need

Before they set out, these passengers need to know which terminal they will arrive at, how customs and immigration work and where they go when they arrive. Providing this information in their own language ensures they are happy and on time.

The solution

We translated the Heathrow Airport website into 11 languages. We also translated their security notices and electronic passport machine instructions.

The result

Non-English speaking passengers can plan their journeys in advance, avoid unnecessary security problems, and speed up their passport checks. The whole airport runs more smoothly, saving time for all concerned and ensuring their passengers’ experience is a good one.

"With millions of international passengers travelling through Heathrow each year, it is vital to provide a personalised web experience in as many languages as possible. Cicero continues to play an important part in this by using native speakers to expertly translate the key components of heathrow.com in at least 11 languages. We are grateful to Cicero for helping us make every journey better."

Benito De Rosa, Digital Content Manager, Heathrow Airport

Heathrow Airport
Cicero Translations Heathrow Airport Case Study

Services for Heathrow Airport

Get in touch

Feel free to give us a call or send over an e-mail and one of our team will advise you on whatever it is you need.

Head Office

The Warehouse
Culverden Square
Tunbridge Wells

+44 (0) 1892 676655

Opening Hours: Mon-Fri 9:00-17:30

London Office

4th floor,
86-90 Paul Street

+44 (0) 20 7099 5533


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